What to include in your request
To help us resolve your issue faster, please include:
- Your Shopify store domain.
- The product URL or product name related to the issue.
- A short description of what you expected to happen.
- Screenshots or screen recordings if available.
- Any error messages shown in the app or storefront.
Quick setup checklist
- Open the app inside Shopify Admin.
- Upload or select product and packaging blank images.
- Go to Online Store, then Themes, then Customize and add the Product Design Customizer app block to your product template.
- Save the theme template and test the product page.
- Place a test order to confirm uploaded artwork is attached.
Policies
You can also review our public policy pages: